Return Policy/Shipping
Returns & Shipping Policy
At Skirt Society, we want you to love every piece you purchase. As a small, family-owned boutique, we truly appreciate your support and strive to make your shopping experience a wonderful one.
Please review our policies before placing your order.
Returns & Store Credit
We accept eligible returns within 14 days of delivery for store credit only. We do not offer refunds to the original payment method.
Store credit never expires and may be used toward a future purchase.
To qualify for a return, merchandise must be:
- Unworn, unwashed, and unaltered
- In its original condition with tags attached
- Free of makeup, deodorant, stains, odors, pet hair, or signs of wear
- Eligible for return under our Final Sale Policy
Items that do not meet these requirements may be declined and returned to the customer at their expense.
How to Start a Return
Email returns@theskirtsociety.com with your order number and the item(s) you wish to return.
Customers are responsible for return shipping costs. A prepaid return label may be provided upon request, with the cost deducted from the store credit issued.
Original shipping charges are non-refundable.
Once your return is received and inspected, please allow 3–7 business days for processing. Store credit will be issued by email.
Exchanges
Need a different size? We’re happy to help when inventory allows.
Eligible items may be exchanged for a different size of the same style, subject to availability.
Customers are responsible for shipping costs associated with both returning the original item and shipping the replacement.
Applicable shipping fees will be communicated before the exchange is processed.
To request an exchange, email customerservice@theskirtsociety.com with your order number and requested size.
Final Sale Items
The following purchases are final sale and are not eligible for returns or store credit:
- Black Friday, Warehouse, Anniversary, Promotional, and Bucket Sale merchandise, unless otherwise stated
- Accessories, including hats, handbags, socks, hair accessories, scarves, gloves, sunglasses, belts, and keychains
- Items specifically marked Final Sale
Size exchanges on eligible sale clothing may be permitted, subject to availability. Customers are responsible for all associated shipping costs.
All other final sale items are non-returnable and non-exchangeable.
Damaged or Incorrect Items
We carefully inspect every order before shipping. If you receive a damaged or incorrect item, please contact us immediately at customerservice@theskirtsociety.com.
Approved damage claims must be returned within 10 days of delivery using the prepaid label we provide.
After inspection, we will offer a replacement of the same item and size, if available, or store credit.
Items that have been worn are not eligible for damage claims.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Cancellation requests cannot be guaranteed once an order has been processed or shipped.
Approved cancellations are subject to a $5 cancellation fee, deducted from the refund.
Please allow 3–10 business days for the refund to appear, depending on your bank.
Shipping Information
We ship orders using USPS and UPS.
Shipping estimates begin once your package has been handed to the carrier and do not include order processing time.
Delivery dates are estimates and are not guaranteed. Weather conditions, carrier delays, and other circumstances outside our control may affect delivery.
International Shipping
International shipping is available at a flat rate. Customers are responsible for any applicable customs fees, import duties, or taxes.
International returns must be shipped at the customer’s expense using a trackable, insured shipping method. We do not provide prepaid international return labels.
Lost, Stolen & Undeliverable Packages
Optional Shipping Protection is available at checkout and may provide coverage for eligible packages lost or damaged during transit.
If tracking shows your package as delivered but you cannot locate it, please check around your property, contact household members or neighbors, and allow up to 3 business days for possible carrier delivery discrepancies.
Missing packages should be reported within 12 days of the recorded delivery date.
We are not responsible for stolen packages or incorrect shipping addresses entered at checkout, subject to applicable law. Shipping Protection does not cover incorrect addresses.
Packages returned to us as undeliverable will be canceled and issued store credit minus shipping costs. Customers requesting reshipment are responsible for additional shipping charges.
Wholesale Orders
Wholesale return requests must be submitted within 14 days of delivery. Damage claims must be reported within 5 business days.
Returned merchandise must be unworn, unwashed, unaltered, and in its original packaging with tags attached.
For wholesale inquiries or claims, please contact customerservice@theskirtsociety.com.
Need Help?
We’re always happy to assist with sizing, returns, or order questions.
Customer Service: customerservice@theskirtsociety.com
Returns: returns@theskirtsociety.com
Please include your order number when contacting us. We aim to respond within 24 hours. If you don’t receive a response, please check your spam or junk folder.
Thank you for shopping small and supporting Skirt Society. Your support means so much to our family!
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