Return Policy/Shipping

RETURN POLICY

RETURNS- Don't love it? Send it back! While some item restrictions will apply, returns are easy! Please email us at returns@theskirtsociety.com. Return shipping fees will apply. Original shipping fees are not applied to store credit. Please note we do NOT offer refunds, we offer a Skirt Society store credit. (THERE ARE NO EXCEPTIONS)

MESH BAGS- If a mesh bag was included with your Pink Label item, it must be returned with the item or $5 will be deducted from your Store Credit.

EXCHANGES- Exchanges are easy! Give us an email at skirtsociety@gmail.com with the new size of the same item. ($5 return and $5 new shipping fees will apply). 

FINAL SALE ITEMS- The following are considered FINAL SALE and may not be returned or exchanged:
    •    Items with prices ending in .49
    •    Any sale item sold at 15% or more, Black Friday Sale items, Warehouse Sale items, Anniversary Sale items, Promotional items, Bucket Sale items (unless otherwise noted)
    •    Accessories (e.g. hats, handbags, socks, hair accessories, scarves, gloves, sunglasses, belts, key chains)
    •    Additional items may be Final Sale as indicated on their product page.

INTERNATIONAL ORDERS - We do not provide return shipping labels for international orders, you are responsible for returning the product and paying any applicable shipping costs. Items returned should be insured and trackable to ensure the items are received without issue. Review our guidelines for eligible returns. Please note you are responsible for any duty fees your country may have. These duty fees are calculated by your country and go to your country.

CANCELED ORDERS- If you would like to cancel your order, there will be a $5.00 charge deducted from your refund. Please allow 3-10 business days for your refund to process.

TERMS- Original shipping charges are non-refundable. Merchandise must be returned in orginial condition (unworn, unwashed, unaltered) with original tags attached. We reserve the right to refuse any returns received after 14 days after the post marked delivery date or if we determine that the merchandise does not qualify for a return. Reasons we may refuse the return include but are not limited to: obviously been worn (e.g. sweat stains, grass stains, dirt stains, strong odors), if it has been modifiedor altered, or if it has excessive animal hair that is unable to be removed. If your return is refused, we will ship it back to you at your expense. 

DAMAGES- In the unlikely case you receive a damaged item. Please email us immediately, we will provide a prepaid label for the item. Please mail the item back within 10 days from the date it was delivered. After inspection, and the item is in fact damaged, we will issue either an exchange (SAME ITEM AND SIZE) OR store credit (depending on whether the item is in stock). Damages will not be accepted if they have been worn.

POP UP SHOP - Any items purchased during a pop up shop is returnable for store credit only. You have 7 business days to return.

COMMUNICATION- You will receive an email confirmation once your return has been processed. If you choose to ship the item back with a label created outside of our Returns Center, you will not receive an email when we have received your package at our warehouse, so please check your tracking number to check on the location of your return. You will receive an email within 3-7 business days regarding your store credit.

We inspect all merchandise returned to us and reserve the right to deny or refuse a refund based on the condition.

If you have reason to believe your return should have been accepted and processed by now, please email us at skirtsociety@gmail.com with your tracking information and let us know the order # and item(s) you returned.

WHOLESALE ORDERS - If you are not fully satisfied with your order, we are more than happy to assist you with your return requests. We advise all customers to check their goods immediately upon delivery in the event a style may be damaged or not as expected. A return claim must be made and returned in 14 days of the date delivered, damage claim within 5 business days of receipt of goods. We request customers to keep all packages unopened and include original manufacturers' packaging and label. Items should be unworn, unaltered and unwashed with all tags.
To file a claim on damaged or return items, please email skirtsociety@gmail.com