Shipping policy

  • RETURNS 

  • We DO NOT do refunds. We offer a Skirt Society store credit, valued at the original cost of your order (not including shipping)  to use on any of our products. You will receive a pre-paid return label (if you paid shipping on your order), and you will need to return your item within 10 days of the date received/delivered. The cost of using our prepaid label is $6 and will be deducted from your store credit.  Store credit cannot be combined with any other coupon or code. When you use our prepaid return label you agree to receive Store Credit. 

  • Please make sure the items are wrapped securely and neatly in an envelope like we mailed them to you in. If a mesh bag was included with your shipment with a Pink Label item, it must be returned with the item, if it is not then $5 will be deducted from your Store Credit. Once we process your return we will email you a Store Credit code good towards your next purchase.
  • If your order was shipped free, you are responsible for shipping the item back to us. 

  • Final sales are exclusively denoted with prices ending in .49. This also includes any item purchased with a 15% off and up code. (BLACK FRIDAY, CYBER MONDAY, and 12 Days of Deals SALES) No exceptions will be made. I’m sorry these days are our busiest and we stand by our final sale policy. Please make sure to use all the information under each items description to make the best choice.

  • Merchandise must be UNWORN, UNWASHED, and UNALTERED with any applicable tags still attached. Skirt Society reserves the right to determine whether items returned are in acceptable, new condition. It the item is determined unacceptable, in a used state, deodorant stained, make up stained or smelling of perfume, body odor or any other smells (including but not limited to any or all of these ) the customer must pay for the items to be returned or it/they will be donated to a local charity. We will not add the shipping costs to an order. 

    • International Orders - We do not provide shipping labels for international orders, you are responsible for returning the product and paying any applicable shipping costs. Items returned should be insured and trackable to ensure the items are received without issue. Review our guidelines for eligible returns. 

    • We have the right to cancel your order if shipping fees exceed amount charged on your order. 
    EXCHANGES
    • Please note that returns and exchanges follow the same guidelines and will receive a store credit for the cost of the original purchase.

    CANCELED ORDERS 

    • If you would like to cancel your order, there will be a 3% charge deducted from your refund. Please allow 3-10 business days for your refund to process.

    DAMAGES

    • In the unlikely case you receive a damaged item. Please email us immediately, then mail the item back within 10 days from the date it was delivered. After inspection, and the item is in fact damaged, we will issue either an exchange (SAME ITEM AND SIZE) OR store credit (depending on whether the item is in stock). Damages will not be accepted if they have been worn.

      POP UP SHOP 

      • Any items purchased during a pop up shop is returnable for store credit only. You have 7 business days to return.

      COUPON MAILERS

      • Coupons included with your order are seasonal and do expire.

      SHIPPING

      • We ship packages with USPS and UPS. We ship out Tuesday and Friday mornings, if your order is made by 6pm PST the day prior, it will go out next drop off. If you require insurance, please let us know and an additional invoice will be mailed to you for the additional charges. We do not guarantee shipping time. We are not responsible for lost time during unforeseen circumstances ie. such as a power outage or natural disasters.  The shipping time frame is, SHIPPING TIME, once it is dropped off at the post office or UPS. It is not including the time that the order is processed and prepared.
      • International shipping is available for a flat fee.  WE ARE NOT RESPONSIBLE FOR CUSTOM FEES. We do not guarantee delivery time. **Shipping time frames are the time it takes your order to be shipped from the post office to your address.
      • Skirt Society is not responsible for lost or stolen packages. If your order is lost (or you received an email stating it had been delivered, yet you did not receive it) please contact your local post office. If a claim has been paid by UPS, a store credit will be issued.
      • If your order is returned as undeliverable a store credit (minus shipping) will be given and your order will be canceled. If you want your order reshipped, you are responsible for shipping no matter what the price of the order was.

      WE HAVE THE RIGHT TO REFUSE ANY AND ALL SALES

      Please message us here and be sure to include the name the order was placed under or order number. We will reply within 24 hours. If you do not receive a reply, please check your spam or junk folder.